Frequently Asked Questions

We adore using vermeil sterling silver, copper, 316L medical stainless steel, and other materials. These allow us to create delicate yet durable jewelry that you'll cherish for years to come.

BRILINI Jewelry is completely waterproof thanks to the Gold PVD coating. You can confidently wear your jewelry in the shower, at the gym, and even at the beach. They will never lose their color!

Yes, all our jewelry pieces are nickel-free and suitable for everyone with allergies or sensitive skin. They are designed to be hypoallergenic and safe to wear.

When caring for your gold, silver, and other precious jewelry, it is important to avoid using harsh chemicals or cleaning products that can damage the quality of the piece. We recommend using a soft cleaning cloth to remove any fingerprints or oils that may have accumulated from normal wear.

Yes, we ship to most countries worldwide. Please note that shipping times may vary depending on your country of residence.

• FREE TRACKED SHIPPING ON ALL ORDERS.
• The arrival time of your order depends on your local postal service and our packing and dispatch process. Please note that these times are estimates based on our previous experience.
• United States: 3 - 9 business days
• United Kingdom, Canada & Europe: 5 - 10 business days
• Rest of The World: 7 - 12 business days
• Please keep in mind that factors beyond our control, such as local delivery problems and customs inspections/delays, may cause longer delivery times. If you haven't received your parcel within 30 days, please contact us for assistance.

Handmade items take time to make, but we promise the wait is worth it! Most of our items take up to 3 days to produce, but name necklaces can take up to 10 days for us to craft.

For US and Canada orders, we ship from our Los Angeles warehouse. For the rest of the world, we ship from our partners warehouse located in the United Kingdom.

When your order has been shipped, you will receive an email from us that includes your package's tracking number. Please note that it may take up to 24 hours for our shipping partners to update the tracking number on their end.

If for any reason you are unhappy with your purchase, we're happy to offer an exchange or refund. Please contact us through our customer services form for assistance.

To initiate a return, please contact us through our dedicated returns page. Please note that we don't accept returns to the same address they were shipped from.

Personalized items and items on sale are non-returnable.

Yes, we stand by our work and quality. Our 30-day warranty covers manufacturing defects and errors/item missing. If any of these apply to your order, please contact us for assistance.

We understand that sometimes you will need to cancel or modify an order. Therefore, we will accept cancellations or modifications to a recent order within the first 12 hours of the order date.

We typically restock most products within 2 weeks. Please subscribe to our newsletters to be notified when the product is back in stock.

At Brilini, we accept all major credit and debit cards, as well as payments made through PayPal. Payments must be made in full before shipment. To place a payment, click on the "Continue to Checkout" button in the shopping bag. After entering your contact details, you will be redirected to the relevant payment platform.

Credit card users can pay with Visa, MasterCard, American Express, Diners Club, and Discover.

If you receive a notification that your payment didn't go through, please double-check your billing and personal information to ensure the accuracy of the credit card details entered. We also recommend turning off VPN or PROXY services during checkout.

If all details are correct, you can try paying via PayPal. You don't need to be a registered member of PayPal to use their services. Alternatively, you may try using a different credit card or attempt the payment again after a few hours.